Remember the past, plan for the future!

Remembering the Past Heating Season When Planning for the Next Heating Season

Christmas of 2017 into the New Year of 2018 was a holiday season to put in the record books.
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The extreme and prolonged cold caused some serious problems for Oil and Propane companies across the New England states, the most critical of which was not having enough personnel and trucks to deliver to all of their customers.  Due to the large demand for home heating fuels, the supply became very tight.  Demand was also increased because of service  that needed to be done immediately.

If you are an automatic delivery customer of Crowley Fuel  and Tasse Fuel you can feel confident that “we have your best interest in mind.”  It is because of our commitment, that you didn’t experience any interruption in your comfort.  If you had a service problem, you received prompt and professional service.

I know that most of you would rather forget this heating season and the cold snap that we experienced in December and January, however, there is an important lesson to be learned from having lived through it, if you call for your oil. Although we had a few automatics get close to empty, most of our emergency calls were from will call customers and people with supplemental heating systems, like wood stoves and pellet stoves. These customers either had forgotten to watch their oil tank gauge or had frozen pipes in areas away from the stoves that were satisfying thermostats. (Please see what can be done to avoid these emergency calls and extra expenses below.)

I am happy to say that our company was able to respond in a timely fashion to all of our customers who called us during that cold spell.  Jeff Tasse, the owner of our company, took hundreds of night and weekend calls and our staff worked overtime to get the fuel and service to our customers in their time of need.  It was an excellent team effort by the employees of Tasse Fuel and Crowley Fuel.

If you had a heating related issue that you would like to share, we would appreciate hearing from you.

These are the reasons to become a Tasse/Crowley automatic delivery customer:

• It costs less!  The extra fees for same day delivery or run outs add to your costs, when you are a will call customer.
• You can spread out your payments on one of our budget programs.
• It is less disruptive to our schedule and we can respond to more customers.
• If you have a steep driveway, we will flag it for deliveries before storms when possible.
• Peace of Mind!  We will worry about your next delivery, not you.

We received many calls from people who were not our customers during that time but were unable to help all of them. If you are not a Tasse/Crowley customer you should give some thought to becoming a Tasse Fuel or Crowley Fuel automatic delivery customer and rest assured that you will get the best service available in the area.

​Bob